I mistakenly ordered the extra tips offer for a lightning cord, when I have an Android. I quickly tried to remedy this, but the website has no options to edit an order. I then sent an email right away, only to be contacted to be told that the order had already shipped. No offer to make it right. We went back and forth a couple of times via email, with no offer to remedy the situation. Now, I get the package in the mail. What was supposed to be a set of tips in a black case, was one bare tip in a bag. Talk about disappointment. Cool product, bad service.