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FAQ

Order & products

Please follow this video to know to to order different product variant: https://vimeo.com/416649541

To get our 2+1 deal on our featured product, we ask you to put 3 items in the cart (it can be different color or length). The cheapest item of your cart will be automatically set as FREE. 

2+1 deal can't be combined with any other discount code (spinning wheel, welcome discount,...)

All our Magic-Netic charging cables includes everything you need to charge any smartphones on the market. This includes: Apple devices (Lightning Port), older android devices (Micro-USB) or newer android devices (Reversible Type-C USB).

Please not that Magic-Netic 360 is not compatible with following technologies:

* Fast charging up to Quick Charge 2

* Data transmission

* USB Power-Supply charging, used for flagship phones, macbooks and iPad pro. 

Feel free to reach us if your still need more information: support@dope-gadget.com

Magic-Netic 360 uses a rounded 360 magnetic tip to charge your devices. Is has been design to be compatible with most of the cases on the market.

However, thick and reinforced cases like Otterbox are not compatible with our technology.

Shipping & Delivery

Due to the worldwide pandemic outbreak, many measures has been taken. Please find all info on the   COVID-19 page.

We provide worldwide delivery for all our products (USA, Canada, Europe, North Africa, Asia and Australia).

Shipping fees will depend on the country destination. You will have the rate at the checkout page.

For more precise shipping time, please refer directly to our product page.

Please find below average delivery time for all our products. This does not include the processing time of your order (usually 24h) :

USA :3 to 5 business days
UK: 5 to 10 business days
Rest of world: 10 to 15 business days.

Fore more information, please refer to our Shipping policy

To be able to ship worldwide at low cost, we partnered with many third parties logistics companies that are located in USA / UK & Hong Kong (our main warehouse).
We will always choose the closest warehouse according to customer's location and stock availabilities in order to deliver all our customer in due time.

Once your order has been shipped, you will receive a confirmation e-mail with a tracking-number.

This will allow you to track your order worldwide for free. You can track your order directly from our website, or through your local postal service.

This will depend on your local postal service policy. Generally speaking, it will be delivered during office hours (from 9:00AM till 5:00PM). 

If you are absent, a message will be left in your mailbox explaining how to proceed to get your package.

Your package is probably held by your local customs. This can delay for up to 10 days before clearance. 

It could all also be to a massive number of orders from our side.

In any case, if 30 days have passed after your order, please do not hesitate to reach us. We will be happy to find a solution to this. 

Returns and Refunds

We provide hassle-free refund or Exchange policy up to 30 days after your order. 

If you are not satisfied with your order, please send us a mail with your order number, the product you would like to return or exchange and the reason why. 

Refund or Exchange will only be proceeded when we receive your order back. For any refund request, please allow up to 14 days to treat it.

If your order has not been shipped yet, we are able to refund immediately. Please notify us by e-mail (support@dope-gadget.com) as soon as possible.

Check of full refund policy if you need any further information.

Shipping costs for returned products are at your expenses.

If you return the product due to an error from our side (wrong size / color / defective product), we will fully refund the shipping fees. 

See our refund policy for more info.

Once we receive the returned product, we will proceed to the refund of it. The time it takes will depend on the chosen payment method : 

Paypal : Refund will be provided in 48h

Credit cards : This will depend on your financial institution. It takes usually up to 7 days.

Payments

Our fully secured payment processor (Stripe) accepts following cards : VISA / Mastercard / AMEX. We also provide to our clients Google Pay and Apple Pay for fast payment. We also accept Paypal as payment solution.

In any case, we will never have access to your bank information.

discount codes

You can only use 1 discount code at a time. You are however free to place multiple order to use all your discount codes.

Most of our discount code does not have end-date validity.

However, conditions may be applied for some time-specific events.

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