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COVID-19 : Our Prevention Policy

As the situation with COVID-19 evolves day-to-day, our top priority in these challenging times continues to be the health and the safety of our co-workers while ensuring delivery in due time to our customers. 

Therefore, we'd like to share with you all information regarding measure that has been taken and any impact on your order.

Safety first for our co-workers in warehouse

Our warehouse is the heart of our business. This is where all our co-workers are preparing with care all orders and ship it to you. To ensure safety of our co-workers, we took following measures : 

  • All our offices are cleaned and disinfected on a daily basis.
  • We ask our employees to wear medical mask to prevent from any risk of contamination. Disinfectant gels are also provided to clean hands.
  • All employees are required to pass a temperature check. Any employee that shows flu-related symptoms are asked to stay home and rest in order to prevent any potential contamination.
  • External visitors are forbidden. Access to our warehouse is only allowed to our staff.

Impact on our shipping (Update 5th June 2020)

Unfortunately, the current pandemic virus outbreak has also affected worldwide logistic : fewer planes are flying, freight forwarders are prioritizing medical supplies over any other non-essentials goods, and there is workforce shortage at postal services. 

As consequence, shipping cost has increased and delivery time is slightly longer than usual despite all our efforts to find the best shipping method.

We will temporarily charge $1.99 for the standard shipping method 

This will not cover our shipping cost increase, but we don't want to charge you more. As the situation will get better, we will remove this charge.

Here's a summary of expected shipping time (processing time excluded). These are based from our experience from last orders shipped.

 Destination Standard Shipping Expedited / Prime Shipping
USA 🇺🇸  4 - 10 days 3 - 8 days
Canada 🇨🇦 20 - 30 days 15 - 25 days
UK 🇬🇧 8 - 14 days 6 - 12 days
AUS 🇦🇺
8 - 17 days

 

NEW : Full Package protection with Route™

Because of logistic workforce shortage, the risk of lost / stolen / broken orders have increased.

To address this issue, we partnered with Route, an external insurance company that will offer you a "peace of mind" package protection for a little $0.98.

Interested?  Switch On the little "Shipping Protection" button during checkout. That's it : your package is now covered !

More info on route.com.

Stay Safe !

As we said earlier, there is nothing more important than health, both from our wonderful co-workers and yours! 

We sincerely hope you and your family are safe and healthy.

Stay strong, future is bright !

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